• FAQs
  • Product Manuals
  • Service Guides
  • Warranty

Where do I get my fork/shock serviced?

United States: Non-Warranty Service Only

Dirt Labs: 720-213-4742 (CO)
Garage Works: 760-966-1048 (CA)
Shockspital: 888-871-2711 (MN)

Canada: Warranty and Service

Smithtech: 778-987-6827 (BC)

S4 Suspension: 450-504-1148 (QC)


For a warranty inquiry within the US, please contact our techsupport line at (888-686-3472) or email us at

What size mounting hardware do I need for my bike?

Mounting hardware is unique to your frame. Contact the bicycle manufacturer and they will provide the necessary dimensions.

Do you have elastomers for my fork?

We no longer stock elastomers but here is a web site that does:

Where can I find a service manual for my fork/shock?

Click “Product Manuals” and “Service Guides” at the top of this page.

How do I get sponsored?

Ride hard, ride often, be nice and polite, help those around you, eat your veggies, love what you’re doing, and get good results. Be more than an awesome rider, be an ambassador for the sport. Whatever you ride, BMX, MTB, Road, Tandem Track Racing, do more for the community (bike and non bike) as a whole.

A good place to start is by signing up to be on our Hookit team. 

2017 2017 Fork Owner's Manual
2017 2017 Mastodon Tire Sizing Chart
2017 2017 Mastodon Pro Setup Guide
2016 Hexlock SL Axle Installation Video
2016 Hexlock SL Axle Install Guide - English
2016 Hexlock SL Axle Install Guide - Spanish
2016 Hexlock SL Axle Install Guide - German
2016 Hexlock SL Axle Install Guide - French
2016 2016 Fork Owner's Manual
2016 2016 Shock Owner's Manual
2015 2015 Fork Owner's Manual
2015 2015 Shock Owner's Manual
2015 2015/2016 Magnum Pro Setup Guide
2014 2014-2016 McLeod Setup Guide
2014 2014 Shock Owner's Manual
2014 2014-2016 Mattoc Setup Guide
2014 2014-2016 Aftermarket Fork Travel Adjust Guide
2014 2014 Fork Owners Manual
2012 2012-2016 Dorado Setup Guide
2012 2012 Dorado Pro Exp Manual
2012 2012 Fork Owners Manual
2011 2011 Owner's Manual Forks
2011 2011 Shock Owner's Manual
2010 2010 Owner's Manual Shocks
2010 2010 Owners Manual Forks
2009 2009 Dorado Owner's Manual
2009 2009 All Rear Shocks Owners Manual
2009 2009 All Forks Owners Manual
2008 2008 All Rear Shocks Owners Manual
2008 2008 All Rear Shocks Owners Manual (english)
2008 2008 All Forks Owners Manual
2008 2008 All Forks Owners Manual (english)
2007 2007 All Rear Shocks Owners Manual
2007 2007 All Forks Owners Manual
2006 2006 Shock Owner's Manual
2006 2006 All Forks Owner's Manual
2005 2005 All Forks Owners Manual
2004 2004 Swinger Owner's Manual
2004 2004 South Owners Manual
2004 2004 Six Owner's Manual
2004 2004 Luxe Owners Manual
2004 2004 Dorado Owner's Manual
2004 2004 Axel Owners Manual
2003 2003 Swinger Owners Manual
2003 2003 Skareb Owners Manual
2003 2003 Six Owners Manual
2003 2003 Sherman Owners Manual
2003 2003 Q-Shock Owners Manual
2003 2003 Luxe Owners Manual
2003 2003 Black Owners Manual
2003 2003 Axle Owners Manual
2002 2002 Six Owners Manual
2002 2002 Six Deluxe Owners Manual
2002 2002 Mars Owners Manual
2002 2002 Luxe Owners Manual
2002 2002 Black Owners Manual
2001 2001 Mars Owners Manual
2017 2017 Mattoc Pro Service and Travel Adjust Manual
2017 2017 Mastodon (Pro,Comp) Service Manual
2017 2017 Mastodon (Pro,Comp) Travel Adjust Manual
2017 2017 Markhor Service and Travel Adjust Manual
2017 2017 Circus Expert Service Manual
2017 2017-2018 Fork Oil Height Chart
2016 2016-2017 McLeod IFP Service & Shock Bleed Video
2016 2016-2017 McLeod Air Can & Piston Service Video
2016 2016-2017 McLeod Air Can & Piston Service Manual
2016 2016 Machete Service Manual
2016 2016-2017 Fork Oil Height Chart
2015 2015-2016 M30 Service Manual
2015 2015-2016 Magnum Comp Service Manual
2014 2014-2016 Mattoc (Pro,Exp) + Magnum Pro Service Manual
2014 2014-2016 Mattoc Service Video
2012 Fork Service Manual
2012 2012-2016 Dorado (Pro,Exp) Service Manual
2011 Fork Service Manual
2010 Fork Service Manual
2009 Fork Service Manual
2008 Fork Service Manual
2007 Fork Service Manual
2007 Shock Service Manual Rev. NC
2006 Fork Service Manual
2006 Swinger Shock Service Manual
2006 Radium and Metal Shock Service Manual Rev NC
2005 Minute Service Manual
2005 Nixon Service Manual
2005 Sherman Service Manual
2005 Stance Service Manual
2005 Radium Shock Service Manual
2005 Rear Shock Damper Bleed Quick Reference
2005 Swinger Service Manual
2004 6 Way Swinger Speed Compression Speed Adjustment
2004 Q Shock Service Manual
2004 Swinger Shock Service Manual
2004 Axel Service Manual
2004 Black Service Manual
2004 Luxe Service Manual
2004 Minute Service Manual
2004 Sherman Service Manual
2004 Six Service Manual
2004 Skareb Service Manual
2003 Q Shock Service Manual
2003 Swinger Shock Service Manual
2003 Swinger Shock Service Manual - Rev X1
2001 Mars Service Manual

Warranty Procedure

Any Hayes Bike Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by HBG. This warranty does not cover breakage, bending, or damage that may result from crashes or falls.

This warranty does not cover any defects or damage caused by alterations or modification of new HBG products or parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different Manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. HBG shall not be liable for any incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG Distributor.