Support

  • FAQs
  • Product Manuals
  • Service Guides
  • Warranty

Where do I get my fork/shock serviced?

For general, non-warranty service you can contact one of the following service centers:

 

United States:
Dirt Labs: 720-213-4742 (CO)
Garage Works: 760-966-1048 (CA)
Hippie Tech: 208-724-8949 (ID)
Shockspital: 888-871-2711

 

Canada:
S4 Suspension (Warranty and Service):
Phone: 514-512-8356
Website: http://s4suspension.com

 

Also, your local shop can handle most repairs themselves or through one of our distribution and service centers.

What size mounting hardware do I need for my bike?

Mounting hardware is unique to your frame. Contact the bicycle manufacturer and they will provide the necessary dimensions.

Do you have elastomers for my fork?

We no longer stock elastomers but here are two web sites that do:

http://things-for-sale-online.com/ and http://www.suspensionforkparts.net/

Where can I find a service manual for my fork/shock?

Click “Product Manuals” and “Service Guides” at the top of this page.

2015 2015 Magnum Pro Setup Guide
2014 2014 McLeod Setup Guide
2014 2014 Shock Owner's Manual
2014 2014 Mattoc Travel Adjust Guide
2014 2014 Mattoc Setup Guide
2014 2014 Aftermarket Fork Travel Adjust Guide
2014 2014 Fork Owners Manual
2012 2012 Dorado Pro Setup
2012 2012 Dorado Pro Exp Manual
2012 2012 Fork Owners Manual
2011 2011 Owner's Manual Forks
2011 2011 Shock Owner's Manual
2010 2010 Owner's Manual Shocks
2010 2010 Owners Manual Forks
2009 2009 Dorado Owner's Manual
2009 2009 All Rear Shocks Owners Manual
2009 2009 All Forks Owners Manual
2008 2008 All Rear Shocks Owners Manual
2008 2008 All Rear Shocks Owners Manual (english)
2008 2008 All Forks Owners Manual
2008 2008 All Forks Owners Manual (english)
2007 2007 All Rear Shocks Owners Manual
2007 2007 All Forks Owners Manual
2006 2006 Shock Owner's Manual
2006 2006 All Forks Owner's Manual
2005 2005 All Forks Owners Manual
2004 2004 Swinger Owner's Manual
2004 2004 South Owners Manual
2004 2004 Six Owner's Manual
2004 2004 Luxe Owners Manual
2004 2004 Dorado Owner's Manual
2004 2004 Axel Owners Manual
2003 2003 Swinger Owners Manual
2003 2003 Skareb Owners Manual
2003 2003 Six Owners Manual
2003 2003 Sherman Owners Manual
2003 2003 Q-Shock Owners Manual
2003 2003 Luxe Owners Manual
2003 2003 Black Owners Manual
2003 2003 Axle Owners Manual
2002 2002 Six Owners Manual
2002 2002 Six Deluxe Owners Manual
2002 2002 Mars Owners Manual
2002 2002 Luxe Owners Manual
2002 2002 Black Owners Manual
2001 2001 Mars Owners Manual

Warranty Procedure

Any Hayes Bike Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by HBG. This warranty does not cover breakage, bending, or damage that may result from crashes or falls.

This warranty does not cover any defects or damage caused by alterations or modification of new HBG products or parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different Manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. HBG shall not be liable for any incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG Distributor.